Frequently Asked Question

What is the insurance fee required for the vehicle license application?

Applicants are required to deposit a refundable insurance fee of £500 as part of the licensing process. This fee ensures coverage during the delivery period.

Is the insurance fee refundable?

Yes, the insurance fee is fully refundable upon the successful delivery of your license. The deposit will be returned to you after confirming that all delivery conditions are met.

How do I pay the insurance fee?

The insurance fee can be paid securely online through our website using any major credit or debit card via our integrated payment gateway.

What happens if my license is not delivered?

If your license is not delivered within the agreed timeframe or due to issues caused by you, the insurance fee may be withheld or refunded based on the specific circumstances outlined in our policies.

How long does it take to get my refund?

Refunds are processed within 5 business days after confirmation of delivery. You will receive a notification once your refund has been issued.

Are there any additional charges besides the insurance fee?

No additional charges are applicable unless there are other services or options you select. The £500 deposit is the primary fee related to the delivery process.

Can I get a partial refund?

Refunds are only issued in full after successful delivery. Partial refunds are not available unless specified in special cases or contractual terms.

Whom do I contact if I have questions about the deposit or refund?

For any questions related to the insurance fee, deposit, or refund process, please contact our support team via the Contact page or email us at insurance@dvlatrack.info.

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